Bad Customer service

Bought a phone at Ackermans Pier 14 outlet in PE in April. Because, I work in Uitenhage and have traveled home. I couldn't return the phone within the 7 days return warranty. Anyways, I took the phone back in April 31st. I was informed that they will have to book it in for repairs and it will take 2 weeks. Till today nothing has been communicated to me. Went to the store last week on Monday to enquire, I was left standing at the door and the lady that was suppose to assist me continued with whatever she was doing until I said am leaving then she started to attend to me. She went at back to check if my phone has been returned and nothing. She took my number and said she will phone before close of business day until today nothing and nobody has made contact with me. I no longer want that phone, I mean am waiting for almost 2 months now, they can keep it, I don't want it anymore. What a bad service nothing being done nor communicated to me. I am furious by this experience