Bad customer service

Am so disgusted and disappointed in the service at Ackermans, I app**** for a new account couple of months back online and I got approved than I got numerous texts and emails to forward my affordability documents, however because am a busy person I hardly had a chance to visit the store so I decided to email my bank statements.

Unfortunately until today I have not received any feedback, than on Sunday I decided to visit the Cresta mall Ackermans to submit my documents in hand, I was told that unfortunately they unable to scan my documents immediately because the store manager is rude and she won't allow them to scan if there a long que of customers purchasing with cash, than I was told to leave my documents and they will scan it later and I was advised that I will receive feedback after 15minutes.

Until today I haven't heared anything or received any texts or call from Ackermans.

You very much aware that your business needs account holders in order for it to increase your sales and growth of your business unlike cash customers because you will never know if they may return to the stores. On the other news am waiting one of your urgents to call me and help me