Bad Customer Service

I am a supporter of the Ackermans brand and have 3 boys. My eldest is 15 years old and in March I was only able to find 1 pair of grey Toughees school pants, slim fit size 30, for him. I was back at the Clearwater Ackermans store and after spending an hour in the store looking for the same size that a bought previously and speaking to one of the ladies to check if they don’t have a Toughees size 30 slim fit in stock, she advised me to go to Pep.

I have since then gone on the Toughees website, searched through the stores list to check for the correct size grey slim fit pants at their other Ackermans stores and nobody in the Westrand or JHB North has in stock. I called the Toughees number and was directed to Ackermans HO. Phoned 3 times and every time I was promised that someone will get back to me, no one contacted me. I spoke to Nwabisa and expressed my dissatisfaction. She suggested I write an email as no one at Ackermans will be able to contact me because of Covid - ridiculous. I have explained the situation to 4 different people and all I want is for someone at Ackermans to arrange 2 x size 30 Toughees grey slim fit pants at a store in the Westrand where I can pick it up…..