AK
Aphiwe K
1 reviews | Active since Aug 2019
20 Aug 2019, 18:21
Bad customer service
The customer service at Ackermans in Gateway is beyond poor, I made a laybye about a week ago amongst the items was a pair of sandals for my son but today when I collected my laybye the left side shoe was missing there was 1 sandal the other was missing no one gave me an explanation.
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Replies (2)
Ackermans's replyOfficial
21 Aug 2019, 08:44Good day Aphiwe,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply21 Aug 2019, 08:44
Official
Good day Aphiwe,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
27 Aug 2019, 16:17Good day Aphiwe,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Aug 2019, 16:17
Official
Good day Aphiwe,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service