bad customer service

yhoo we where treated like ******* at ackermans connect soshanguve we bought a phone on wednesday then that phone has a softwear prblm we where told to take it makuleng store to fix it,they cant take it because it belongs to hisense and phone yam they called securities on us,to throw us outside the store,the store manager she was busy going up and down not telling us anything until around 5pm she came with a phone and she was talking with the area manager(thandiwe skhosana) she was so rude that lady she even told me i cn go and report them nothing will happen to them,and as for manager(sarah)she is a big lier that one and their customer service its very bad i was so dissapoited yesterday even their customer complaint is the worst because i called them they said i must go back to the store then i went there,thats were i was told i must take that phone to hisense or at abo my friends store to fix it,,it was very bad am still shocked,,it was my first time treated like that yesterday @akermans connect soshanguve,,by the manager(sara,)area manager (thandiwe skhosana) i wil never ever set my foot at any ackermans stores again because of the experience i had yesterday,and they where so confident when they told us,,we can report them,,they wont do anything about my complain