bad customer service

Your consultant by the name of Peter has sent my mom back home for more than 5 times.with stupid excuses of what a letter needs than what makes me even more mad is he writes on my mother's letter with a pen knowing very well that head office won't take it and makes it my mom problem. Don't send people sms of them getting accounts with your store if you can't give them and don't put ******** *********** sales consultants in store to help.Your service sucks..its bad and unexceptional especially at jabulani mall... please take Peter to school and educate him on customer service and I won't let this pass am going to post and write until you fix your damn customer service.