Bad customer service

At ackermans umlazi branch my husband brought me a cellphone it called premio

1. i used the cellphone for about 10 days and the sound on the speaker 🔊 was not even okay on the 1st day but since i work eveyday and not even in Durban i used the phone

2. after 15 days the screen of the phone was not even working so i asked my husband to return the phone So they said he must wait for the call to say his phone is back

3. So i waited for the phone and i had no phone to contact my family as i dont work in Durban

4. he received the call to come for his phone as i was so disappointed in that phone i told him to add money and buy me a Samsung phone because i dont trust the brand anymore

5. They said to him unfortunately they can not exchange the phone for another brand it policy

Policy that i dont understand well the next idea the consultant had was what you can do sir is to go to cash converterand cell them the phone and you can come back to us and buy a phone of you choice BECAUSE ANYWAY YOU ARE STILL GONNA RETURN THAT PHONE BACK IT SUCH A BAD PHONE WE ALWAYS HAVE COMPLAIN ABOUT THEM mmmmmmm i was so hurt when my husband told me that is this the customer service you guys teach your staff