TT
Tin T

1 reviews | Active since Jun 2020

14 Feb 2022, 10:18

Bad customer service

I am very disappointed with the experience I had at 2 Ackerman's stores. There are tracksuits that are displayed and have stickers that state that if you buy track top and track bottom as a set you will pay R199.When you get to the till you are asked to pay R280.I had to wait for over 30mins at one of the stores when they were "trying to rectify the problem". The staff were not forth coming and I was still asked to pay R280 despite the stickers displaying R199.

0
Replies (2)
Ackermans
Ackermans's reply15 Feb 2022, 11:15
Official
Good day Tin Tin,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, 
Ackermans Customer Service
Ackermans
Ackermans's reply11 Mar 2022, 14:31
Official
Good day Tin Tin, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service