SS
Sharon S
1 reviews | Active since May 2021
23 May 2021, 17:03
Bad customer service
A cashier named THOKO from Ackermans Eastgate has the worst attitude. I was exchanging a few items. She had made mistakes, she failed to account for them and apologize. Instead, she walked away from her till after disrespecting me so much in front of customers and her fellow co-workers. The supervisor didn't call her into order nor apologize on her behalf. I am very much disappointed that my complaint wasn't acknowledged and further actions were not taken. This isn't the first time I've had an unpleasant experience at Ackermans Eastgate.
Unhappy paying customer.
Helpful (0)
Replies (2)0
Replies (2)Ackermans's replyOfficial
24 May 2021, 09:40Good day Sharon,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply24 May 2021, 09:40
Official
Good day Sharon,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
27 May 2021, 16:05Good day Sharon,
The Divisional manager tried to contact you on the number provided on Hellopeter, to no avail.
In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
The Divisional manager tried to contact you on the number provided on Hellopeter, to no avail.
In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply27 May 2021, 16:05
Official
Good day Sharon,
The Divisional manager tried to contact you on the number provided on Hellopeter, to no avail.
In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
The Divisional manager tried to contact you on the number provided on Hellopeter, to no avail.
In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
