HM
Hazel M
1 reviews | Active since Aug 2015
11 Jan 2022, 12:40
Bad Customer Service
I am really not happy with the service I have been receiving from your stores in Springs and Kwa Thema for the past 2 weeks. If they don't answer the phone, they answer but cannot assist or they are unprofessional. The only consultant who was able to assist me was a gentleman by the name of Prince in your Kwathema Branch at EKhaya Shopping center. I then tried Kwa-Thema Square the lady that answered left me hanging and speaking to myself on the phone till I hung up, I also tried Selcourt Towers there NOBODY answered the phone. Is this the way your consultants were trained to treat customers on the phone?
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Replies (2)
Ackermans's replyOfficial
11 Jan 2022, 13:51Good day Hazel,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's reply11 Jan 2022, 13:51
Official
Good day Hazel,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
20 Jan 2022, 14:19 Good day Hazel,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply20 Jan 2022, 14:19
Official
Good day Hazel,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service