Bad customer service

Item: Ackermans
Rating: 1
Author: Victory K

I closed the family protection funeral plan cause I didn't give consent for it to be activated but to my surprise it's still active and they have charged me. How is that possible if I canceled it and I was assured it's closed. Please help me with this issue

Helpful (0)

Replies (2)

Ackermans's replyOfficial

18 Mar 2021, 15:20

Good day Victory,
We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. You will be provided with feedback soon.

Kind regards, Ackermans Customer Service

Ackermans's reply18 Mar 2021, 15:20

Official

Ackermans's replyOfficial

31 Mar 2021, 13:29

Good day Victory,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards, Ackermans Customer Service

Ackermans's reply31 Mar 2021, 13:29

Official