Bad Customer service
I bought a Jean at ackermans wonderpark which is a damage. I only discovered that on the day we needed to use that jean. I returned the jean to ackermans Garankuwa where I was met with a very rude manager who cares less about customer to a point where he said to me he won't take damaged clothes because it will be his loss and they won't get incentives. My thing is the first thing they should worry about is giving customers a service yet this guy did nothing to give me service. I left that jean as damaged as it is at ackermans and he was ok with it. Ackermans Garankuwa employees treat customers like trash. I am highly disappointed by this.
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
07 Jan 2022, 15:53I called ackermans customer service regarding this issue, explained to the agent how the manager Jere and Anna the lady that works there just gave me attitude from hell instead of helping me. I was still at the store that time which was 12pm. She said she will contact them with the manager I must wait there. As I am typing this it is 3:49pm I am at home I had to contact customer service again guess what the lady that was assisting me couldn't pick up that I called in earlier, she also took my information again and lodged the complain from scratch. It is appalling that we must be subjected to such a ****ty treatment just for supporting this store. As I speak I left the jean at ackermans because it really doesn't make sense to me that they couldn't assist whereas I had all the necessary documents needed. My thing is if I buy a jean at ackermans in Durban while I'm on holiday, then discover when I get to pretoria that it's damaged I need to get on a flight to Durban to exchange a jean?? This does not make sense
's update07 Jan 2022, 15:53
Reviewer Update
I called ackermans customer service regarding this issue, explained to the agent how the manager Jere and Anna the lady that works there just gave me attitude from hell instead of helping me. I was still at the store that time which was 12pm. She said she will contact them with the manager I must wait there. As I am typing this it is 3:49pm I am at home I had to contact customer service again guess what the lady that was assisting me couldn't pick up that I called in earlier, she also took my information again and lodged the complain from scratch. It is appalling that we must be subjected to such a ****ty treatment just for supporting this store. As I speak I left the jean at ackermans because it really doesn't make sense to me that they couldn't assist whereas I had all the necessary documents needed. My thing is if I buy a jean at ackermans in Durban while I'm on holiday, then discover when I get to pretoria that it's damaged I need to get on a flight to Durban to exchange a jean?? This does not make sense
's updateReviewer Update
08 Jan 2022, 08:54It's very frustrating that to this point no one at ackermans has contacted me or tried to solve the situation. Is this a F- you in the face for being their customer??
's update08 Jan 2022, 08:54
Reviewer Update
It's very frustrating that to this point no one at ackermans has contacted me or tried to solve the situation. Is this a F- you in the face for being their customer??
's updateReviewer Update
09 Jan 2022, 09:57I am back again to just say my matter hasn't been resolved with Ackermans. It's been 3 days now. I am asking myself what's hard about returning their faulty item. By the way I am the only one who is doing the follow ups. I am tired!
's update09 Jan 2022, 09:57
Reviewer Update
I am back again to just say my matter hasn't been resolved with Ackermans. It's been 3 days now. I am asking myself what's hard about returning their faulty item. By the way I am the only one who is doing the follow ups. I am tired!
Ackermans's replyOfficial
10 Jan 2022, 11:24Good day Francise,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply10 Jan 2022, 11:24
Official
Good day Francise,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
27 Jan 2022, 14:55Good day Francise,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Jan 2022, 14:55
Official
Good day Francise,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service