Bad customer service

I went to Ackermans store JHB education center to pay off my Laybye after standing in a queue for more than half and hour after paying I was told I need to join another queue to collect my laybye of which I stood on that queue for 20 more minutes so be told the can't find my laybye. I went to the store manager who was not even sympathetic or helpful. I ask them to deliver my items as soon as they get them she said I must make my way there if I want my items. The level of customer engagement in that store leaves a bad taest in my mouth