Bad customer service!!!

First Name Sibongile

Last Name Mtsweni

Email **********

Subject Complaint

Message Good day

I feel very disappointed due to the service I got from one of your stores,a store I love so much in terms of buying things for my daughter from. I went today to the store to pay off my lay bye I got there the is a queue ok it's ok only two cashier's working I don't mind that I went and paid the lady called another lady to go check the lay bye for me I was asked to move aside I did as told. I waited 30 minutes full no one saying anything to me about the parcel I had to ask one of the ladies that I've been waiting while the staff is busy passing me not caring to ask why am I standing next to their tills for this long.thr lady when I asked her she said "they saying they can't find my parcel" I asked her how come I've standed her or 30 minutes and no one cared to tell me that I asked her to go check if it's really not there She went and came back she didn't apologise for making me waiting but told me that they will call me when they find it I told her iv changed numbers I gave her my new numbers she still didn't apologise for making me wait but told me that they will call me when and if they find the parcel is this how they should be treating their customers?iv never received such treatment iv been their customer before but never seen such

The store Ackermans woodlands To whom it may concern

Contact Number ********** 722