BAD CUSTOMER SERVICE

Yesterday(15 November 2017) I went to Ackermans at Sammy Marks in Pretoria to collect my laybye. I paid for it to Buhle who was the cashier,she then instructed Kagiso to go and collect the laybye at around 15h42. He later came back at around 15h55 to advise that he can't find the items, went back again and came back at 16h18 to advise that he doesn't know what to do cause he can't find them. I went to speak to a lady whom I'm not sure whether is a supervisor or a manager by the name of Itumeleng to ask for a way forward, she slowly took her time and promised to go and check the items. I requested a chair since I was standing for about an hour, highly pregnant and no one came with the chair. The attitude from the staff there was just shocking,at 16h58 they finally gave me a refund with so much attitude,not even a single apology or explanation from anyone. I left the store feeling dizzy, and I could feel that I would faint at any moment from there considering that I am 7 months pregnant. I have always known Ackermans to be a good store,with good prices but after yesterday I left the store and told myself that I will spread the word to every I know to make sure that they never set their foot at Ackermans Sammy Marks in Pretoria you will be treated like trash.