bad customer service

After my initial complaint about the two baby dresses that just went missing between stores.I was contacted by your customer services and told that after sourcing the two dresses and having it send to my local store,nobody now knows where it is but they will give me a gift voucher but they must just clear it with a area manager and get back to me, and yet again nothing happened,till date I haven't heard back from anyone from ackermans again.Im so disgusted in the service I'm getting. We have a terminally ill baby girl and those dresses was meant for her baptism,and after being told we found it for you mrs Peters to just nothing to o sorry we don't know what happened to it.it is so wrong. The dress is much more important to us then a empty promise gift voucher that I also didn't get.I use to work in retail and did ibt's.There is a trail to follow as to what happened to the dresses.im so sad, disgusted and so dissapointed in ackermans.all they had to do was to send the dresses to my local store so my daughter could wear it for her baptism.I don't expect anyone to understand why the dresses is so important to us.But I don't think I will ever shop at ackermans ever again