Bad customer service

Went to Ackermans Protea Gardens yesterday to take out the stuff that I've lay-byed, the cashier that was assisting me was very friendly. After paying she told me to go to client service where I was gonna be given the clothes. I got there and there was no one, I waited for few minutes and a lady by the name Sandra came out. Number one she didn't even bother to greet me, she came to the counter looking for whatever she was looking for without even saying a word to me. Second time she came out she just said she's gonna go look for the keys. That's not the way to treat customers - I work for Absa bank and customer service is a priority. I'm never gonna buy from Protea Gardens anymore I'd rather drive to Maponya mall or Trade route.i even doubt if your employees do go to customer service training