Bad Customer Service

On 9 March I request two baby dresses via the Ackermans website. I was then contacted by one of the colsultants informing me that he managed to source the items for me and that it will take 2-3 weeks before it will arrive at the Atterbury store. Then on 30 April I send another email to follow up on the progress of the items as I did contact the store and they haven't received any items for me. I was then called again by the same consultant apologising cause he contacted the store that had the items and now they are not aware of the stock request. But he promised to follow up and trace the items and get back to me, well that was a very long time ago and now nobody response on my email to follow up on my request. This is pathetic service from Ackermans and this bad service is not from a store its from their head office. Is this how you treat your customers? Lie to them and ignore them?