1 reviews | Active since Sept 2016

31 Jul 2017, 17:01

Bad customer service

<p>My acc was approved pending documents they said i must take them to the nearest ackermans i went to ackermans in brits mall near sasol garage,the person who was assisting me only took my documents and went to the back saying his going to fax stil today my documents wher not received u must train your staff members instead of them wasting out time!</p>

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Replies (2)
Ackermans
Ackermans's reply01 Aug 2017, 08:18
Official

Good day Cleopatra,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply11 Aug 2017, 15:20
Official

Good day Cleopatra,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service