bad customer service

<p>my account no. ********** ********** 499996. this account was opened end of May or early June 2016( not sure about the exact date as the shop does not want to give me copy of my application form). i paid up this account last year October (not sure about the exact month). During December i received two messages that my account is due by +/R239. then I received a call from a guy who asked me why am i not paying. i told hime my account is paid up, he said Im stil owing. I asked hime to send me my statement with the history of all transactions of which he never did.</p> <p>A lady called me on 23 December about the same issue and i decided to go and paid R500.00 after they printed the slip that I my balance is R572.01. I settled the balance in January.</p> <p>On the 12 June I received another message telling me my account is due by R138.99. I went to the store and aske for my balance before telling them about an sms, they printed a slip which reflected a balance of R698.72. i asked how come am owing this much since I settled my account in January. The lady was suprised. We phoned Ackermans accounts department and was told that I have taken Firnrite insurance which deduct on my account. I told them to send me copy of the documents where I signed agreeing to that contract.</p> <p>They said they can cancel the insurance but I need to contact Finrite and ask them to cancel as they will keep on charging me. I told them I will not do such as I never gave them authority to deduct in the first place.</p> <p>The lady at the store phoned Finrite and I spoke to a lady who confirmed to me having insurance. I told them I never took and she said I must give them authority to cancel, I declined, and she ended telling me that there is no need to fight as the insurance hasn't deducted, it will start on 31 July. When I asked how come the store say this balance is for an insurance, she dropped the phone.</p> <p>The lady at the shop phoned the lady at accounts after explaining what the lady from Finrite said. That lady said they won;t assist then I asked for head office emai address, she gave but asked me how come I did not notice all these charges from my account statement. I told them I never received, they said they send it every month to my email address.</p> <p>When I reached my office I checked my emails and discovered that they started sending me emails in January this yea after fining paying but I never opned them as they used to send emails to one of the girl who was an intern in our office, using my email address.</p> <p>On those statement they are charging me club fee, family protector plan, personal accident cover family, lots of charges which I don't know about.</p> <p> </p> <p>Please assist as I never took any cover or joined any club, or anything except paying for the items I took on account, even on my other clothing shop accounts.</p>