Bad Customer service

<p>On the 16 March 2017 at 17:04 I bought clothes for my kids cash for R4660.55 and i was never asked if i have a reward card or not, so i didnt get points for the transaction and i didnt know about the reward card. I only knew about the reward card the next day when i went for an eschange of about R1000 or more, then they asked me if i have a reward card. i asked why am i asked that question only when i do a transaction of R1000 whereas i was never asked when i bought yesterday. the cashier said she wasnt the one helping me so she doesnt know why the collegue didnt ask me which is not my problem. all i want is my point that i should have got, i dont care how. if you want to rescan the items, i wont bring the clothes back im not mad, you can tell me how many points i am entitled to then i can take any items in the shop with those points. the teller on the R4660.55 TRANSACTION WAS Caren. I am so dissapointed, im not sure why why why i sent so much at ackermans and yet this is how i am treated with no reward at all</p>