1 reviews | Active since Nov 2016
Bad customer service
<p>For someone (myself) that works also works in the retail industry I except to be treated the same way I treat and speak to my clients on a daily basis. I was utterly disgusted by the service Khumbulani from Ackermans Liberty Midlands Mall gave while paying for the good I have just purchased. I approached the tellers and he was the only teller available, he had no name badge on to identify himself, he absolutely had no smile and inviting approach. Even though there was no one else in the queue I stood infront waiting to be aknowledged, he just starred at me and didn't say a word and I asked what is he looking at, he then responded as I approcahed his counter to say can you not see I am looking at you as you are standing on the wrong side. I then answered him by saying if he spoke instead of starring at me that the entrance is on the opposite side I would've moved and waited for him to call me. There was absolutely no one else waiting to be served. He then continued to mumble some words while scanning my items and I said he doesn't have to rude about the fact I was standing by the exit and not the entrance. After I made payment with my card he literally just handed my card with the slips and while I was telling him that someone that works in retail does not speak the way he spoke to me, to customers, he called the next person while I was standing there.</p> <p> </p> <p>Absolutely terrible service from Khumbulani if that is even his real name but I would be able to regconise him should I see him again as I often go shopping fo rmy daughter.</p>
Good day Lindelwa,
We require an alternate contact number
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Lindelwa,
We require an alternate contact number
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Lindelwa,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Lindelwa,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
