NR
Nelmari R
1 reviews | Active since Nov 2017
27 Aug 2021, 10:46
Bad customer service
Had an account but closed it just over a year ago. Tried to open an account again under the same name everything but they wouldn't accept it cause there is a fault on my bank side - they can't for some reason amend my surname on a bank statement - they are investigating it. Everything is 100% on my bank side showing that my surname, ID, address everything match. I have supp**** Ackermans with ID, Proof of Address, Bank Confirmation letters, Payslips and Bank Statements and still they are fixating on my surname not matching my ID This is ridiculous to say the least
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Ackermans's replyOfficial
27 Aug 2021, 13:15good day Nelmari,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will be in touch with you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will be in touch with you shortly to address the complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply27 Aug 2021, 13:15
Official
good day Nelmari,
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will be in touch with you shortly to address the complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
Please give us the opportunity to resolve the matter. We will be in touch with you shortly to address the complaint.
Kind regards, Ackermans Customer Service