Bad Customer Service

<p>I am a loyal customer of Ackermans for the past 15 years or more.</p> <p>For the first time I experienced a very bad service at Ackermans from a lady by the name of Melida at your Kolonnade branch. I got there on Wednesday afternoon with an intention to pay my account and also to enquire about the gift vouchers that I had, I requested her to check if my gift vouchers have been used or I still had money to use in them but the service I recieved from her from the point when I got to the counter was unacceptable. She was very unfriendly, rude and had an unacceptable attitude when dealing with a customer.</p> <p>Upon asking her to check my vouchers she printed the first slip of the first voucher and put it on the counter without letting me know if the voucher was used or not. She did the same thing with the second voucher and just looked at me. I then asked if the vouchers were used or still had money in them for me to use, she just looked at me and said that they have zero balance. I then asked her that since they have been used can she either throw them in the bin for me or maybe the store might require to use the for future purposes, she answered me and said that it is not her job to throw away vouchers I can do that for myself.</p> <p>I just kept quiet and then asked her to pay my account. I made my payment and when I was about to leave, I forgot to take the vouchers on the counter and she shouted at me and said I should come back and take the vouchers and destroy them myself as the store doesn’t have bins.</p> <p>I was very humiliated because she shouted at me in front of everyone who was in the store and started saying other things which I couldn’t hear because I walked away and for reference purposes there were staff witnesses around who saw the way I was treated.</p> <p>I am very disappointed and upset at the way I was treated. After so many years I have been a customer at Ackermans I did not expect that I would be treated the way I was and I am pretty certain that I did not deserve that attitude because it doesn’t matter how long I have been a customer of Ackermans, the fact is that I am still a customer and I should be treated well.</p> <p> I called the store yesterday and I spoke to the store manager (Alma) and she said she will speak to her and tell her to call me for an apology.</p> <p>After the humiliation I received I demand an apology from her (Melida) for the way she treated me and the bad service she gave me.</p> <p> </p>