Bad customer service

<p>On 19 June 2016, I bought an mtn Nokia/ microsoft Lumia 535 at Ackermans Pavillion. I<br />managed to load 1gb data since the handset immediately wouldn't allow<br />texting easily or it would not accept what I typed, freeze or changed from<br />settings menu to main screen without me prompting it as I was loading<br />settings. I had to go out of town on Monday (20th) morning and took the<br />phone with me. Tried repeatedly and realized that there is a fault with the<br />phone and decided to do an exchange (not repair) as per 7 day policy upon my return on<br />Friday, the 24th.</p> <p>Upon arriving at Ackermans the cashier told me they don't do exchanges to<br />which I responded to by directing her to the message at back of till slip. I<br />stood there at the counter while various cashiers scrolled through the<br />screens and told me there is nothing wrong and I simply do not know how to<br />set it up. A supervisor and manager were called and they could not make a<br />decision as I stood there at the till point for about 45 minutes. As one of<br />the ladies was trying to load settings she asked if there was no<br />data in the phone as it was also giving her a problem a network error<br />message, while my tablet and handset could connect without error. I had to<br />repeat myself multiple times and eventually was made to write down by<br />(the Manager)what was wrong with the phone. So they can send it to<br />an mtn technician at the mall and was asked to leave the device by the<br />manager and she will call on sa****ay. Agian I did not ask for repair on device but excahne and had the slips with me.</p> <p> </p> <p>I got a call on 25th, telling me I was loading underage details<br />that is why the phone was changing screens and there is nothing wrong. Which<br />obviously infuriated me. as the technician as well seems to not have understood what the issue was. A<br />Microsoft device is not designed to change a screen if your child is meant to use it, rather it will request for a parent to create a family account. Furthermore, that response obviously dis not<br />address my issues with the phone.<br />1. The screen is non responsive delayed or freezes while typing.<br />2. Changing of screens while busy on one screen.<br />3. Then the network connection picked up at the shop on friday.</p> <p><br />The staff at ackermans were appalling at handling this simple exchange issue<br />which I have never experienced anywhere else. I simply wanted a simple exchange for the Samsung J1 mini and was going to pay the difference. </p> <p>I am not happy with the service and cannot accept the<br />same handset that has given me so many issues without having used it at all<br />besides trying to load settings, without much success as I could not type on<br />the device.<br />I have also seen today online that these phones do have a collective similar<br />problem and in this case a simple exchange would have sufficed. Somehow<br />these ladies were determined that they are not prepared to do that.</p> <p>This was my last shopping experience at Ackermans since the returns and exchanges are<br />a nightmare.</p> <p>Please address this matter as I have paid for an item which I have been<br />unable to use and also at the store not with me.</p> <p> </p> <p> Unfortunately after this ordeal I do not desire to buy anything but want a full refund as I can see<br />should there be a problem I will also have to navigate through this<br />ridiculous mess and drama. the Consumer legislation does not seem to apply<br />to Ackermans pavilion or good business ethics.</p> <p>When I told the manager that I will take this up she was somewhat irritated<br />and told me to do as I liked. May I please have resolution on this matter<br />urgently.</p>