Bad Customer Experience

Hey Everyone

Please watch out for **** phone manufacturer's brands sold at Ackerman's Connect stores. I bought a new Techno Popo 7 at the Mall of Africa store in December, but today the phone can't be used due to no network connection. Store assistants confirmed to me that many customers are complaining and returning the phones for the similar problem but Ackerman's does nothing about it. It's very sad to still have companies not valuing a customer and experience seriously in this age and era. I attempted to return the phone (still is in a very good condition) , the box and a proof of transaction from the bank, but still I requested to produce a slit which I can't find. Despite their systems showing that I bought the phone from them, I still had to struggle to return the phone back to their store. After a long back and forth fight, the sales lady agreed to keep the phone and still not inspiring any confidence. I urge Ackerman's group and companies to begin considering Treating Customer Fairly seriously and being adopted in their customer service charter.

I won't buy anything from Ackerman's in future again Regards Makukes