Bad customer care

Item: Ackermans
Rating: 1
Author: Rockshana M

Complaint

Ms LK Muir ******443 ***

I closed this account in November 2018 at Southgate Mall - my balance was R200.00 +- because of charges, etc. - I went in personally.

I checked my clearscore.co.za and I keep getting a kind of judgement (comment) on my name -

It is months now and still - today I draw the line. Ackerman`s is giving me the run around. I emailed their customer care line (***) and their responds was that I should do the self contact thing and also pay up - which i did. It is like these people are not hearing what I am saying.

Today: Agent 23516 on the What`s app live chat ***) told me to get in contact with the credit bureau myself and ask them to remove me from their system and basically I must sort myself out.

I hope and trust this matter will be sorted out asap. I regret opening an account with this company, :(

Please contact me asap - on: *** Ms Lukrishia Muir

Helpful (0)

Replies (2)

Ackermans's replyOfficial

07 Oct 2021, 08:19

Good day Rockshana,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans's reply07 Oct 2021, 08:19

Official

Good day Rockshana,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint.

Kind regards,

Ackermans Customer Service

Rockshana M's updateReviewer Update

07 Oct 2021, 10:15

I emailed them at 16:20 - this morning a reply came through saying " Please give us the opportunity to resolve the matter. We will contact you soon to address the complaint." - it is now 10:15 I am still waiting.

Let us see how long they take to call hey?

Ms Lukrishia Muir
***

thanks

Rockshana M's update07 Oct 2021, 10:15

Reviewer Update