BA
Bonisiwe A

1 reviews | Active since Oct 2018

19 Nov 2018, 01:08

Bad credit rating

I had an account at Ackermans and has been paid up but my itc is not updated since from September.

Its negative and damaging my credit profile.

my cell number ********** 913

0
Replies (5)
Ackermans
Ackermans's reply19 Nov 2018, 09:06
Official
Good day Bonisiwe,
 We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint. 
 Kind regards, Ackermans Customer Service 

Best regards,

Ackermans
Ackermans's reply23 Nov 2018, 15:22
Official
Good day Bonisiwe,

 To date we have not received any response from you.  In order for us to assist you with your complaint, we await your response. 
 Kind regards, Ackermans Customer Service 

Best regards,

BA
Bonisiwe A's update25 Nov 2018, 22:33
Reviewer Update
Here's is my contact no: ***
Ackermans
Ackermans's reply28 Nov 2018, 13:34
Official
Good day Bonisiwe,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

 Kind regards, Ackermans Customer Service 

Best regards,

BA
Bonisiwe A's update01 Dec 2018, 19:58
Reviewer Update
Ackermans resolved my issue. Thank you