Bad client service

I arrived at ackermans alberton city at 1:45 they normally close at 2. The security guard said its closed , i asked how come because closing time its 2, he then said they told him to. Then i said ok then let me call head office regarding this, few minutes lady came he open the door for her. I asked him why is he letting her in because he sd its closed then he said i should ask like the lady , im like why must i ask because its not yet closing time, he kept on opening for more people. Called customer service spoke to siphokazi she never assisted me as well.