Bad client service

I went to Ackermans Protea Glen Mall to take out a lay by l made payment at 10:11am and waited fir an hour to be told they can't find my lay bye, I asked to cancel the transaction again it's a mission to be assisted by the cashier, she calls for authorisation and no one comes to assist and she is working alone. I'm then being told by the store room being a mess, always get bad service when it comes to this Ackermans.