Bad, called customer...

Bad, called customer because I wanted to know if the EFT payment was reflecting before I make another payment ... account is fairly new..I don't know the limit that I have and I gave the store my email address and yolanda ndaba said my account my locked since I failed the security questions...I asked if there's nothing else she could ask me...and she said no. I am an account holder..and it's sad and annoying the way they do things or assist clients...