BAD BAD WORSE CUSTOMER SERVICE EVER

Never Never Never will I buy anything from Ackermans!!!!! Very easy to buy from your store but your after service and customer service is THE WORST I have ever had. I bought a NEW PHONE from your store on the 6.08.2018 got home used the phone right the first thing I notice is that there is something wrong with the sound on a whatz up voicenote YOU CANNOT HEAR ANYTHING!!!! so the next day I was going to take the phone back but i feel so terribly sick went to the dr wgich then booked me off for a week, yesterday I was back at office I called the store to explain to them what is happening so i was told there is NOTHING they can do as I need to bring the phone back in its all original packaging ect and it will be send away should it be something I did I will PAY for it.... the phone is a week old the speaker does not work the phone cannot charge it stays on 1% charging all the time so i paid R800 for a PHONE THAT IS BROKEN and you do not wantto take responsibility for it..... I CAN TELL YOU WHAT HAPPENED SOMEONE DROPPED THE BOX IN THE STORE AND JUST PLACED IT BACK AND I WAS THE LUCKY ONE TO BUY A BROKEN PHONE.My husband is paralized and I need to be in constand contact with him as anything can happen at home and now now I have no phone as I cannot use a phone that cannot charge so the battery stays flat even when on charge and I cannot hear so WELL DONE ACKERMANS YOU DID IT AGAIN!!!!!!! I WILL MAKE SURE that I SPREAD THIS WORD # DONT BUY FROM ACKERMANS! QUICK TO TAKE YOUR MONEY BUT THEN NO HELP !!!! I WILL GET MY FAMILY TO NOT SUPPORT YOU AT ALL