bad bad service for ackeermas workshop durban

yesterday I went to ackermas in workshop ( Durban ) and the que was too long , and I just join the que when am on the que someone came in and buy a phone and she didn't join the queue when I ask why they told me it a company rule if you buy a phone you don't join the queue and I ask the manager of the store Stheh and he told me that it a company rule if you buy a phone you don't join the que and I don't understands why Ackerman gave prefence to people who buy phone and yet they sell clothes too , or the customers who buys clothes from them they are not important .