bad bad bad service.

i was under debt review a year ago, i paid off my ackermans account in january 2015 before i cancelled the program and my account was incredit wuth a few rands. so now i am try to get my credit back if possible, i called the call center where thet have been transfering me to the their specialised collection department, i have litterally held the line for more than an hour and have not spoke to any one regarding my acount, i called back the call center so they can check if the agents on that derpatment are available. they are available and i still have not spoken to any of them regarding my account, what a poor service.