Bad attitude + Servcie + incompetence

Due to the wonderful postal service i didnt receive a statement untill recently when i received my 1st emailed statement. Every month i make a payment as close to what i thought my installement 2 b untill i received a call stating my account is in areas by +-R50. Up till this point i had never had any notification regarding this<br> The person that called me was so rude she out right demanded that i pay my account immediately. Out of principle i said I would pay it at the end of March when my next installement was due, She demaded a date and how the payment would be made which i confirmed to be today 20.03.2015 and EFT.<br> I just received an email stating that my account is overdue by R244. which not what my statement states & that they have tried their best to contact me etc. So the arrangement agreed upon means nothing... <br> I phone the number on the email to speak the person sending it and i cant cause its a call centre and when i want to complain they put me through to client service who doesnt even know what the process is & then has the audacity to ask if i have an account when thats the reason i called in the 1st place. Rude & incompitent - Thats Ackermans