1 reviews | Active since Oct 2011
Bad attitude, poor service
I went to your store in Naboomspruit on 8 March 2016. One of the shirts my son wanted did not have a price tag on and it was the last shirt on the rail. Firstly the guy behind the till told me I can't have the shirt as there is no pricetag on. I wanted to know if there was no way of finding the item on the system. Later I noticed they were looking for telephone nrs of other stores, but all the time not one person in this store told me what they were doing in order to solve the issue. A lady without a name badge and very busy on a cellphone or tablet came out to the paypoint. She did not say a word, make any kind of eye contact nor show any sign to assist me or the other shop attendants to find a solution to this issue. I asked to see a manager, and to my shock this lady busy on the phone said she was the manager. I asked whether she is actually going to help me and she rep****:\Can you see I am busy on my phone?\" I asked for her name, but she refused to give it to me. On my asking the other staff for the manager's name, they all blatantly ignored me. Somehow they allocated a price on the shirt and I left the store. Not intending to support this store again."
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
