BAD ATTITUDE FROM AGENT WHO CALLS FOR ACCOUNT IN ARREAS

I’m writing this with a sore heart, disgusted by the level of disrespect an agent from Ackerman’s spoke to my mother regarding her account arrears. Noted it is her job to call customers that are behind however there is a thin line between being firm and disrespectful. This woman was speaking on top of my mother and shouting . I was sitting in the other room but could hear how loud and disrespectful she was.my mother was tying by all means to tell her what her plan was and that she is working on it however the woman still continued to make her a punching bag. This is the type of service that throw off customers that have to pay off...people at times do not stop paying because they can’t make mean, they stop paying because of the service and attitude an agent uses when approaching an issue. I spoke to the lady and advised her that if she continues to use this tone nothing will register to my mom because she is an old woman. I told her to advise on how this needs to be sorted out, what is outstanding and stop running around accusing and interrogating my mom in this manner. I advised her that I will take over the areas and that she can’t use this tone. I work for a big international company and we work with clients and service providers....there are so may soft s****s one can use and still be firm in their approach. Ackerman’s please this says a lot about your image...this woman does not deserve to speak to clients...in simple terms she is an empty can which makes a lot of noise, it’s simple...speak to your client, tell her what is expected of them and give them the opportunity to respond back. my mother’s name is Patricia mahlobogwane. please investigate this. you may call us back on ***. DAUGHTER ***