Bad attitude (cashier)
Retail Stores Ackermans Stores Customer Service Bad service Ackermans Stores / Bad service Plaza, Shop 8 Soshanguve, Buitenkant St, Soshanguve, 0152, South Africa
I went to Plaza Shop no 8 Soshanguve Today on 1st July at at 16:46 as I stood in the que for almost an hour, the cashier called me on till no 6, cashier :70919 I asked him to make a split payment using card and cash and as I produce my card he said they don't swipe sassa cards, as I was trying to understand I asked why don't they write a message at least and put it somewhere so we can see as we cannot stand on the que for an hour and then be told that my card is not allowed on their machine the guy rep**** by saying there was no need to do that as Sassa cards comes once per month not everyday that they receive this type of cards, wow...as I pulled myself together I just laughed but I was so disappointed because he clearly didn't value my purchase, I think this guy really need training on customer service and the influence of nett profit, I would like to continue to buy at your store but please train your people and equip them with good attitude towards customers and it doesn't matter how much I spend because every cent count!
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
