1 reviews | Active since Aug 2012
BAD ATTITUDE AND NO CUSTOMER CARE
Ackermans Highland Mews branch in Witbank...you need to improve your customer care. I get to the store at 16h40 to buy myself a nightie...I get to the section and get a lady cleaner with signs of "Wet floor" everywhere...Ohk fine...I browse some other stuff a bit...after 10min she still refuse me to go to the nightie section saying its still wet...Ohk..more browsing...at 17h00...still she refuses saying its still wet...Lord have mercy...so the porcelain tile at this branch takes more that 20min to be dry... No but it doesnt end there...now she's blocking the whole underwear section... She then proceeds to another lady who was browsing tights..."What size do u want so I can get it for u"...no this is not the polite "let me assist" offer...Its the "Hurry up and leave" kind of help... And I look at the time, its still 17h03... 30min -1hr before the close... if they close 17:30/18:00... So disappointing.
I was dissapointed really...I left without my nightie and a sad face. Pls fix that...
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
