1 reviews | Active since Sept 2011
Bad attitude and extreme rudeness
I visited the Ackemans store on Tuesday after a i received a call from an extremely rude contact centre agent who did not even bother to greet me when they call. They made it a sin that there was an amount that was payable on my account and told me that they do not have to talk to me. I thought that was the way that people are dealt with by Ackermans contact centre as the same behavious happened twice. <br> <br> However the many issue is what transpired when I visitied the store in menlyn. I was left with extreme shock by the way the cashier spoke to me as a customer. On Tuesday, when I went to the store to make a payment I arrived at the till where there was no customer behind, hence I stood on the side that was close to e that is the left hand side of the cashier who assisted me. The cashier who was extremely rude came back to her till and just told me to move to the other side as she wants to help the next customer. <br> I informed the lady who look senior (later told she a shop steward) that the cashier was rude. That cashier that started shouting and even said she does not care that the matter to reported to management. I spoke to manager and awaiting outcome
We appreciate the time taken to notify us of your dissatisfaction.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
