Bad attitude

I Nokuzola Dzanibe on the 28th of June I went to Ackermans Soshanguve Thorntree *** I asked the cashier by the name MOSHIBUDI ( very rude and unprofessional) I bought 2 sim cards and I asked if I can pay for Justine she said YES. After buying the 2 sim card I then paid for Justine Account. I gave her ref numbers it did not want to take, I said to her its an easyPay. She asked for my ID number.

When she punched in the ID it went to DSTV when I got the slip I thought maybe that is how its written since I told her I have never used Ackermans

I went home I got an sms from Multichoice saying they received the amount of R200 I started to think now the lady made me pay for DSTV I went back to the shop to ask her if she heard what was I paying for she said yes JUSTINE I showed her a slip to say it went to DSTV.

That's is when she started me: She told me that unfortunately the amount cant be reversed there is nothing she can do and she shouted me in front of the customers to say I was also wrong because I was on the phone.

I then saw it was bad I asked the manager by the name Lizzy she came I explained. she tried talking to her but she shouted me in front of the manager telling me she will never apologise The manger helped me she by calling DSTV to reverse the money I then asked is this how they treat the customers? Why is she rude in front of her as a manager what is she promoting. Lizzy apologised on her behalf and asked me to go back in the office I refused, she said that when I told her I will report this matter

I don't approve this behaviour displayed by MOSHIBUDI something needs to be done to her because what if I did not know my rights as a customer.

Please assist in taking her for training in dealing with customers on the floor, she must not do it to other people like older than her