Bad Attitude

Yesterday 27.10.2026. My mother who is 68yrs of age and had health issues went to Ackermans Tshwane Mall to cancel a lay-by. The Superviso by the name of Helen Rakgalane made her and the cashier to wait for more than 20mins to do an override . She continued with packing of cellphones and was busy going up and down ignoring my mom and the cashier. The cashier had to even offer my mom a chair as she couldn't stand for long. We need answers as to how Ackermans employ such people who lack empathy and customer services skills.