CM
Celester M
1 reviews | Active since Oct 2014
15 Dec 2015, 13:38
Bad Attitude
As I stepped away from paying at a till point I realised I forgot to ask for a gift card so I went to the very next till point. I asked Monica if I can purchase a gift card and she told me I must go back to the back of the queue. I was shocked and asked her how does that make sense when I just paid but forgot to pay for one more thing. A guy at the next queue told her I don't have to go back to the queue. Monica then turned to look at me and asked me if I was going to cry, she laughed then walked away to get a card.<br> <br> I don't see how any of this is funny because had it not been for the guy, I would have gone to the back of a long queue unnecessarily.
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Replies (1)Ackermans's replyOfficial
18 Dec 2015, 10:17Hello manzinica,
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply18 Dec 2015, 10:17
Official
Hello manzinica,
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
