NM
Njabulo M

1 reviews | Active since May 2011

21 Feb 2015, 14:46

Bad attitude

I am really dissapointed with the service I got today.<br> It was not professional at all. After I was called to the counter my transaction needed a system override. I waited for more than 15 minutes. The supervisor came to the till asked with a big attitude why I am cancelling my lay-bye. I explained my reason.she then left without saying anything I waited again.<br> She returned no apology. And went to another till. Didn't bother to call me. I asked if there' s a problem she kept quiet. Just said sign here and kept complaining to the other cashier. I bought clothing in December to the value of R 5000 <br> The additional lay bye was not neccesary anymore. If such a bad service continues we forced to buy from your competition.<br>

0
Replies (1)
Ackermans
Ackermans's reply23 Feb 2015, 08:55
Official
Hello gemesi,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,
Ackermans Customer Service

Best regards,