1 reviews | Active since Apr 2017

27 Mar 2018, 19:06

Bad Attitude

I have never been in anger gestured through a store window 'what do you want?' This while the store is still supposed to be open. This is what happened to me at Ackermans at Waverley Plaza.

When I got to the store 17:46, the doors were already locked. I checked the time again on the doors and on my cell phone. Also looked around and saw the surrounding shops were all still open. I tapped on the door with my key (may I add at this point I had my key in the one hand and by toddler on my hip) Someone briefly looked up but then all tree people behind the counter proceeded to ignore me. I tapped again. I know they all heard me.

After I saw they are really planning on ignoring me, I went to the window and started to take pictures with the flash on. They tried to ignore me some more but after flash nr 4, I think they got a little worried. I walked back to the door where I had to explain to the 4th lady there, through a closed door, within trading hours, why I 'deserve' for her to open the door. I pointed at my daughters bare feet and she opened the door. Everyone was extremely rude. I wasn't even in the store for 2 minutes but they treated me from garbage of the street.

I don't want to sound over dramatic, but this is honestly the worst attitude and service I have experienced, ever.

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Replies (1)
Ackermans
Ackermans's reply28 Mar 2018, 08:36
Official

Good day Nadia,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,