Bad asstistance

I have been struggling to accept the terms and conditions, and its been more than 2 weeks. WhatsApp is useless; they keep on giving the same response. Chat agents are even more useless, even after I provided evidence.

I have even taken out my second SIM as advised, and still nothing! Why is it such a struggle for you to send me statements for an account that I did not accept terms for? I am now currently busy with ***, and the same responses I receive.

I have never had an account at Akermans, always laybay or buying cash, and decided to do an account as this is very convenient for my child, but to just accept terms cannot be this hard of a struggle, and if it is not my service provider, then I would not even receive the SMS at all.

So what must a person do here to get proper assistance? the one lady even tells me to chnage my number what for this is my mobile number that i have had for years why should i change it because they cannot fix the issue?

Akermans i am very disapointed in the bad service i am receiving.