Bad and Terrible server ever

Akermans springs mall, A very bad and disorganized service. I have a click & collect order which they refuse to release due to no OTP. No email or SMS with OTP was send to me and when i track my order the store received it on the 27th of march. Same thing happened last same mall and the staff dont even bother to call their departments to find out why am i not getting the OTP after they resend it.

I phoned the customer service myself to find out why am i not getting my order i believe its not my fault that their systems are not working. They told me "Unfortunately there's no other way the store can release my order, instead they will query it and i should give them 24-72 hours for them to get back to me. Again said orders get cancelled after 7 days if not collected. Today its the 3rd of march, on day 7 already been back and fourth at the store waiting for the OTP that cannot find its way to my emails or sms but i did receive the invoice link and the order number via email. its only the OTP that gets lost along the way to my emails.

Ackermans, please update the OTP on the order tracker or deliver to residential address like other stores. Clearly you cannot handle the click and collect, deliver to our address we capture on the system so we dont have to worry about OPTs.