Bad and poor customer service

<p>good day</p> <p> </p> <p>on the 12 April 2017 01:30 PM i send an e mail requesting assistance, as where can i get the LACE UP PANEL BOOTS, STYLE NUMBER 78939 and i received a responding to advise of the following</p> <p>Size, Quantity, Nearest stores and i did provide with the info as requested.</p> <p> </p> <p>on the 2017/04/21 05:06 PM i received an e mail: Thank you for contacting us. We apologise for the delayed response.</p> <p>We have forwarded your request for stock to the relevant department. We will provide you with feedback within 4 working days and i was never contacted instead i was calling everyday to make a follow up but no positive respond.</p> <p> </p> <p>on the 27.04.2017 i went to arckermans in calton centre looking for those shoes and i found them.</p> <p> </p> <p>on the 04.05.2017 Lizelle from tenacity called me to advise me that they cannot find the boots i was enquiring about advise her that i bought them already. i told her that i'm extremely dissappointed in the service that they are offering, then she said she will escalate this matter to her manager .</p> <p> </p> <p>please fix your poor customer service s****s.</p> <p> </p> <p>regards,</p> <p>Thembekile Dlamini</p> <p> ********** 979</p>