Bad After Service

<p>I have been trying to get this matter resolved since 26 June, several calls after waiting forever for someone to answer,then they requested a fax to be sent outlining my request then I emailed them via their website the 28th only to call them again yesterday since no one gets back to you after an account is paid up. Called them yesterday only to be given a different fax number since they never got my documents and cant open my file....weird!</p> <p> </p> <p>There is an overpayment on my account, I have been to the store for the refund but instead told to speak to their head office. Its nice of them to get the account but they couldn't care less once its a 0 balance. I need my money refunded asap. </p>