SK
Sabelo K
1 reviews | Active since Nov 2023
16 Nov 2023, 10:46
Bad after sales
I'm not happy , I am having a problem I bought a laptop from ackermans connect. It gave me problem within 3 month( no dent, nothing,not even charging- just went blank) the laptop just stop working. Okey, so the store had it booked in for repairs. It's been two months now and I'm being told that the parts for the laptop are being ordered overseas. Firstly the laptop wasn't suppose to be booked for repairs in the first place , because according to CPA within 6 months , I should be getting a replacement should an appliance give me a problem as a customer. However that's not the point, my concern is . The repairs are talking to long , it's been two month now ,two months!
Helpful (0)
Replies (3)0
Replies (3)
Ackermans's replyOfficial
16 Nov 2023, 15:21Hi Sabelo Khuzwayo,
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Ackermans's reply16 Nov 2023, 15:21
Official
Hi Sabelo Khuzwayo,
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
SK
Sabelo K's updateReviewer Update
21 Nov 2023, 12:40Sorry but the matter is still not resolved I'm not happy. I spoke to your agents , last week and she said I should go in store to get a refund she will send the store consultant a code so they can process the refund, . No code had been sent. I just waisted half of day here and yet you guys said I should come to the store you'll have sorted everything out.
SK
Sabelo K's update21 Nov 2023, 12:40
Reviewer Update
Sorry but the matter is still not resolved I'm not happy. I spoke to your agents , last week and she said I should go in store to get a refund she will send the store consultant a code so they can process the refund, . No code had been sent. I just waisted half of day here and yet you guys said I should come to the store you'll have sorted everything out.
Ackermans's replyOfficial
28 Nov 2023, 09:52Hi Sabelo Khuzwayo,
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Ackermans's reply28 Nov 2023, 09:52
Official
Hi Sabelo Khuzwayo,
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team
Thank you for bringing this to our attention.
One of our agents will be in contact with you regarding your complaint. The Ackermans Team